I’ve always loved HoF but usually go in-store or occasionally used click and collect. I recently ordered 2 branded coats totally £425 and had to pay £4.99 p&p I kept one but returned the other and then realised I had to pay for the return too! This is so short sighted as I could get those particular coats from another store and not paid p&p as most places over free postage over a certain amount and free returns. Needless to say I’ll be using John Lewis going forward ... shame!
4 years ago
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