Ordered a Ted Baker gift set from HOF, when it arrived, it had already been opened ! Both ends of the cover box had been peeled back, rendering this item useless to give as a gift, when I emailed I was told the box is only a protective cover, it was clearly obvious the cover was part of the whole package, I sent photos along with the email, I was informed a free returns label would not be issued, it was down to me to bear the cost of returning it, shocking customer service, I decided to return my whole order totalling more than £500 because of the service I received, very, very poor service, never before I have I encountered problems with HOF, but this has completely put me off shopping with them again.