I recently ordered a coat on behalf of my (elderly Mum) for £130 but noticed on the email confirmation the wrong colour was quoted, contacted HOF straight away but too late to cancel, ordered it again in the correct colour as didn’t want to lose out on the sale price. Both coats arrived very promptly but the sizing was incorrect. Having spent £9.98 for the 2 coats to be delivered I was astounded no free returns, hence it cost me a further £17.80 to return the coats whilst I now wait a £260 refund, so £27.78 it has cost me to order a coat for it then to be returned due to incorrect sizing, given the current situation, and no opportunity to try goods, on I find this very disappointing, ordinarily I would’ve ordered a diff size but won’t now on the principle I would be charged again to return if unsuitable. Many of HOF competitors offer free returns over a minimum spend.