I have always loved visiting H of F in the high street, and I am pleased to see they have such a diverse range of items still for sale online. The website is good - filters seem to work well - and I have picked up some great bargains with my recent circa £1k purchases. My only comment about their service is .... they don't offer free delivery on items or returns. Plus, and more importantly I have had a poor experience with refund processing. One time I had to escalate to an external ombudsman because it was taking so long, and yet last month I had a refund within a couple of days. Waiting on another one at the moment too .....