Ordered a Belstaff jacket. Arrived with marks on. Photos were sent to customer service to confirm product was faulty. I still had to pay for return postage and was told that this would be refunded if product was deemed faulty. House of Fraser confirmed jacket was indeed faulty and exchanged it but I have still not received return postage refund nor have I received a reply to emails sent to customer requesting the refund; so very disappointing and would hesitate before ordering online from them again.
4 years ago
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