My order arrived with no paperwork and no instructions on how to return if not suitable (which they aren't). I have reached out to customer services who said just to send it back in the bag to an address (no label provided) - but I am confused as to how they will know it is from me, and who to refund. When I asked this a second time, they suggested I write my details on a bit of paper and put it in the bag. I also didn't know I would have to pay for return postage as I have never had to do this before which is disappointing.
4 years ago
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