Ordered five parcels, received only four! Contacted customer service, who argued that all 5 parcels were delivered (even though you could clearly see from the picture courier sent that there were only 4 of them left at the doorstep), did not help to solve the issue, really rude, unhelpful and unprofessional, told me to contact my bank as they won’t refund for that missing parcel! Was using House of Fraser a lot in past, had previous instances when my parcels were delivered to neighbours across the road (without a note or anything) even though I was at home. But after this case won’t ever be using them again! Don’t recommend to anyone! Stay away from this scam!