SHOCKING. Almost £1500 in orders (one (£800+) and I am still charged delivery and outrageously high return postage. Underwear items. Almost all the wrong ones. Same item name for numerous styles. No item number on the page so no way to compare it to the invoice. I accept I can make a mistake but FOUR tines!? Customer Service in the main useless. Finally, get ONE free return label......After I have paid to return the items. Then a £25 voucher is sent to my im=nbox.. No explanation. Tred to use it - NOT ACCEPTED. Emptied bag to start again and the system immediately processed the order, full price. I emailed immediately to cancel but I won't hold my breath. I physically shopped in House of Fraser Christmas to support the shops. Never again.