Ordered an number of items that came in 2 parcels, I returned them all in one parcel but House of Fraser will only refund part of the order as they are denying they have received it all as the weigh is too light. I have provided proof of the weight from the post office and also the weight of the items and they still won’t refund me. Supposedly 8 waistcoats should weigh more than 2kg, not sure how this is possible when 1 waistcoat is less than 100g, also this proof has been provided. Customer service is very arrogant so I have no option but to seek legal advice via my credit card. I do not recommend this company