I ordered a size 14 Biba jacket and when it arrived it was the equivalent of a size 18. Huge. I had to send it back and then order a size smaller ( in retrospect I should have ordered 2 sizes smaller). I have paid it £15 postage now. When I contacted the complaints department Devonn was unsympathetic, dismissive and verging on rude. This has completely spoiled my relationship with H of F. I have been shopping for over 40 years with them.
4 years ago
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