Placed an order & payed standard delivery £4.99. Recieved a notification to say it was lost so I reordered and paid £9.99 for next day delivery even though I spent nearly £300 as i needed it for a birthday present. Original order eventually arrived with an item missing. I then had to pay to return the parcel which was more than the initial delivery charge. Customer service were rude. Will never shop with House of Fraser again.
4 years ago
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