I paid for next delivery and it did not arrive , on investigation Hermes had delivered it to a wrong address . I contacted Hermes and H of F but only Hermes responded . The parcel arrived two days later and I did not receive a refund for the delivery charge . My next order I again paid next day delivery and again this did not happen ! I did Howe we receive an email on this occasion from H of F giving me a code for free delivery I’d rather have the money back . All very poor and you have to pay for returns that cost me £14 ! Never again always shop with John Lewis you never get any problem with them .