I have not had a good experience of shopping online with House of Fraser. My first parcel went missing which I was left to chase with customer services and the courier. Customer services were not proactive and I was left with no help or information for over a week. I thought this may be a one off so I ordered again online. This time my parcel arrived, but in the pocket of the coat I ordered there was a dirty tissue and a receipt from another customer. Being very apprehensive about sending the coat back in the post judged on my previous experience I washed and sanitised it myself, I was quite shocked the pockets were not checked if another customer had returned the coat, and in C19 times finding a dirty tissue was beyond belief.