I ordered a £300 order back in February. Dish sets, vases etc. Order came damaged. Plates broken etc. I wanted to return the 3 dish sets as they were now incomplete and told no more in stock to replace the broken items. Packed the boxes up and printed labels and stuck on three boxes. Hermes turned up on the thirst attempt and only pick up one box. Which I have been refunded for. The other 2 boxes I still have and have been trying to arrange with house if Fraser a collection to pick them up. Now they cannot do anything until I give the code off the box. I do not have the original box. It was damaged! I have even gone out paid for new boxes repackaged them and now they cannot do anything with the original box? Absolute joke. £70 down the drain. Still ongoing over 2 months later and now I can’t get a reply from them!