I think it’s awful that you charge customers to return their items - I would have happily gone into a shop to try everything on but you’re fitting rooms aren’t open. I would have also happily returned them to a shop but you don’t offer a full refund, just credit. I paid £28 to return the dresses I ordered. I will never buy anything from house of Fraser again and have absolutely no interest in visiting the store.
4 years ago
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