I had ordered 4 items (medium) using the size chart provided on the web site. One of the items received was to small. I now understand that certain manufacturers size are different to the normal. I would have thought that the buyers for House of Fraser would have done research into this and have the website show that some items' medium size is actually a small. I now have to wait 2 weeks to get a refund. I will not be in a hurry to shop online at this store as I do not want the hassle of paying and returning an item then waiting over 2 weeks for a suitable outcome.