Hermes “lost” my order. HOF team did not help track it. I paid for next day delivery and was told they couldn’t look into it until 24hrs after Hermes scanned it last. By that time it was already three days late. I was offered £3 and 10% of my next purchase. This was a frustrating and stressful as I had to do all the chasing up. Apparently I’ve been refunded. I expected more from HOF
4 years ago
House Of Fraser has a
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