I was so disappointed with my recent experience with HOF. After making a 50/50 purchase on a gift card and my debit card, I had part of my order cancelled as it was no longer in stock and rather than refund my card they sent me another gift card! I did write to ask about a refund for a faulty item I had paid to return and ask why I wasn’t entitled to the £35 on my card after spending £75 on my card. I was told it was their terms and no comment about the reimbursement of my money for the faulty item.
4 years ago
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