I am a new customer , I ordered a pair of shoes which cost 79.99 on wednesday & paid for next day delivery , they arrived at hermes leeds depot at 13.38 on thursday , I have waited in allday & no delivery , why advertise that they will reach my next day if you are using a sub standard postal service such as hermes , had I known you were going to use hermes , I would not have ordered , so now hopefully they will arrive tomorrow friday that is if they have not been stolen at the depot , I have tried to contact hermes & house of fraser only to get automated response . House of fraser please contact me . if not I will certainly never order from this shop ever again !.