Someone needs to report this company to Trading Standards. This might be me if the issue I am facing with them is not resolved soon. The gist of the matter is: 1) I was sent a faulty item (incorrectly labelled). 2) When I tried to return it, I was told I cannot even thought the item was faulty as it was outside the returns period. I exchanged a number of emails arguing my point and was told no in every response. 3) I threatened legal action as this is illegal and was instantly told that I could return the item. 4) A few weeks went by and HoF didn't refund me. When I asked why I was told they don't have the item and its lost; I will be sent a form I need to fill in. 5) Another 10 days went by and no form was sent to me. After further complaints I was emailed a form (which I still have as I have not filled it in). 6) Next I receive an email that they actually have the item so here is an e-voucher for approximately £220 pounds (for the refund) which can be only used online (and it expires). 7) I had paid the item using a credit card but again and again HoF said no they cannot refund me on the card. 8) I had drafted a complaint to Trading Standards and am also looking at other legal rights and I informed HoF of this. And of course, they (within a few hours) agreed to refund my card. 9) I still have not obtained this refund. I am told that someone will call me, but no one has. I have followed up by email a few times now. 10) I am well aware of my legal rights against this company (being a lawyer). I have seen from online reviews that other people are also facing this same issue and I will be exercising these rights in the next few weeks. I have wasted a lot of time and effort over the last 6 weeks or so in arguing with their appalling customer service.