I ordered Chanel lipstick and delivery was carried out by Hermes. They sent me a photo of the parcel in front of our building’s entrance that it’s been delivered. However I have not received it. I didn’t personally sign for it neither they delivered to our concierge or a neighbour. So anyone could’ve taken it. After contacting House of Fraser customer service they rejected my claim and I’m left without my order. Extremely disappointed with this. Not a cheap purchase.
3 years ago
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