I wish I could rate HoF as ZERO. I ordered online & paid extra for Next Day delivery. Package failed to arrive. Rang HoF & was told it was with Parcelforce. Rang Parcelforce & had to drive to depot to collect. HoF credited Next Day postage, apologised & sent e voucher which I then used to place another order, also 'Next Day' delivery. Waited all day (2nd time in a week) & no delivery. Website of courier said delivery would be 4 days late! So, 4 days later I spent more time waiting for package.... I refused another e voucher as I had no intention of ever shopping online again with HoF. I returned 1st order as I was so cross & wanted to spend my money with a company that kept its promises & valued my business. Received an email from Customer Service stating "Once your refunds have been processed we would then look at some form of good will gesture for the inconvenience of having to collect one of your parcels and the delays you have incurred." I informed her after the refund had been processed, as a courtesy. Courtesy is something sadly lacking at HoF because despite repeated emails and phone calls no one would specify what the 'good will gesture' was. I phoned twice yesterday and was told finally that I needed to speak to a supervisor. No supervisor was available (what a surprise) but I "would be called later today or tomorrow". Tomorrow dawned and still no call. I have now phoned and spoken to a supervisor - a gentleman (I use the term VERY loosely) who made a derisory offer of free express delivery on my next online order. As if I would ever order anything online again from this rubbish company! This man seems to think that £6 is adequate to cover the 3 days spent waiting at home and a car journey to Parcelforce. I doubt that he inhabits the same planet as most of HoF's dissatisfied customers, of whom there appear to be many. My advice? AVOID HOUSE OF FRASER!