Product advertised an Eau de Toilette for £52 +4.99 delivery. This was paid for but they sent an aftershave. To date they refuse to rectify their mistake as they say the product code matches the website. The description is describing another product. Unfortunately for humans not familiar with house of fraser codes we rely on the english worded descriptions. Wins gold for worst customer service in retail. House of Fraser - step up your game or you'll deservedly go out of business if you can't compete properly with other online retailers
3 years ago
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