Purchased a gift for my other half, the gift shirt came and it was clearly worn. I went in to Oxford street store to refund. The duty manager refused a refund, only offered store credit. I would of taken an exchange but there was none left. The grey haired duty manager was arrogant and not willing to help a customer. The store policy of no refunds is absurd. Definitely won’t shop there again. Such a horrible experience.
3 years ago
House Of Fraser has a
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