Ordered two items as part of a set and they randomly cancelled part of the set I ordered despite it being in stock. I paid for postage (£5). They then sent me an email offering to pay free next day delivery for the item that they incorrectly cancelled, but the code for postage they sent doesn’t work - apparently the code only works on full price items (bear in mind the total purchase cost me £90 so not a small amount…). This isn’t the first time I’ve had a problem with House of Fraser and lost money from them making a “mistake” (given I’ve had a similar issue on every purchase I’ve made with them in the past 2 years I’m now highly suspicious it’s not in fact an accident but a scam for them to make more money from postage). No customer service phone line either so impossible to get any issue resolved. DO NOT USE!!! BUYER BEWARE!!!