Brought pair of trousers returned them afew days later was told can only get reciept credit note I told them I paid with my credit card so I want the money put back on same ansew the ansew was reciept last 2 years I replied reciepts fade or you might loose it in fact in the end I did loose it and my buspass and the receipt was with the buspass then when I went into house of fraser to explain was told nothing could be done so for a 70 year old £35 pound is alot of money to loose I have advised alot of people about not buying from there I'm am really annoyed and upset