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Anonymous
Ordered 3 pairs of sandals and was informed the next day that only 1 was being sent as the other 2 were out of stock. Had I known that there was only one available I would not have bought it as had to pay postage as well! Now I still have to order some sandals and will have to pay additional 5£ delivery charge as well. After highlighting this with the customer service they have given a 10% discount voucher but didn’t-refund the delivery charges, refused. This which means that I can only get some benefit if I reorder from them which is highly unlikely that I will. I’m very disappointed that they have refused to refund the delivery charge which although is a small amount, is wrong in principle
3 years ago
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House Of Fraser has a 3.0 average rating from 7,508 reviews