I have been a customer with House of Fraser for over 40 years, and expect a certain level of competent service, I rang the store in Middlesbrough mainly with a query, I rang 11 times , no answer, waited 59 minutes, eventually when I did get through the required department again no answer 25 minutes wait, I gave op, I tried later and the person took my phone details to call me back, no phone call, at last with half a day passed and so much time wasted I got what I had originally asked for! Also I had ordered products on line but need to return for exchange (trainers) but discovered I have to pay 6.5£ to return the trainers, most other companies of this calibre have FREE returns one being John Lewis , Once I have sorted this out which is going to negate any profit I made by having a “ sale” item I will not be frequenting any House of Fraser store or purchasing on line, Very poor service , thank good we now have so many other choices but I did wish to continue shopping with House of Fraser , but not now sadly.