I will never buy anything from House of Fraser again. I bought 2 tops, identical except for colour, wore each once then washed them together in a 30 degree wash. One shrank by 4 centimetres, so I sent it back for a refund. House of Fraser returned it to me, saying that they could find no manufacturing fault and I was therefore not entitled to my money back. So I raised a complaint and included a photograph of the two items side-by-side as evidence. But they refused to budge, and subjected me to the 'broken record' technique. So I escalated it. The response from Jan (part of the management team) said "A product shrinking within the wash is not classed as a manufacturing fault.". So there you have it - House of Fraser does not believe that the Consumer Rights Act applies to them. I'll give the top to Oxfam.