Horrible service, misold me two set of sofas, saying it was foam but it was actually fibre: I saw a sofa online and quite liked it, so I went in store (Oxford street House of Fraser) to see the sofa and buy 2 sets of the sofa. When purchasing the sofa, I was told that the interior of the sofa I was buying was made out of foam ( like my current sofa) -so I thought great. After I came home I went on the house of Fraser website to re- check the sofa I had bought and on the description it said fiber interior, I was really confused and didn't really exactly understand what fibre was and the difference between the two. Then I saw the 'buying a sofa guide' on the House of Fraser website. It stated that foam sofa's last longer and are firm, whilst fiber provides comfort. Then I decided to research the difference between the two and found out that fiber sofas are rubbish, they sink within weeks and are poor quality. So the next day (after the purchase) I decided to go back to the store to check what it actually was. Another member of staff (I think he was the manager) showed me the sofa again and opened the chain of sofa seat and showed me the interior and it was mainly foam with fiber wrapped around it (which is really good) and he was like: " your sofa is exactly like this, trust us, if anything is wrong and it is not like this come back to us and we'll change it for you. Don't worry." I was thinking that's awsome ! After it was delivered, I straight away checked the interior and it was FULLY FIBER ! I was so disappointed. After I called the department I brought the sofa from and spoke to the guy who sold me the sofa and he was like "I told you it was fiber when you bought it and you have to add another 75 pounds for each sofa if you want foam, but i'll call you back and give you exact details". I waited and waited but I didn't get a call back. I trusted House of Fraser thinking it's a well known and respected shop, but I think I would've got a better service and item at a smaller, cheaper sofa shop ! Just wish I hadn't gone to house of fraser because now i'm stuck with a sofa that I didn't want !