I wish I could give a zero! Look at their facebook… flooded with people who haven’t received orders. I ordered a number of things with an eye watering delivery charge (a vase counted as a large and bulky item…!) they have then then not replied to their chat bot, Facebook or Instagram (getting to 2 days before Xmas and no reply!) the rest of the order has arrived and one thing is damaged and 2 things are missing… people aren’t getting their presents because of HOF. Avoid at all costs. There is tape on the bottom of the very very late order, it looks like it’s been damaged or dropped or stolen from.