I bought 2 suits from them online. One was damaged with an big scrub mark which I almost missed. The second did not fit. I returned them on time and they promptly sent them back telling me they were not returned "in the same condition as shipped"! What could I have done to them in two days? I took the suits to their Westfield store and showed them to Richard, the deputy sales manager. Richard told me these suits were never worn! I told House of Fraser what Richard told me but they are still not prepared to listen. This is in my opinion a scam and nothing more. I will take House of Fraser to the Small Claims Court and not give up that easily as they may have thought. I find this whole episode shocking that they are trying to peddle defective stuff by refusing to take take back which is with my rights. My advise to everyone is DO NOT BUY anything from them online or at all if this is their attitude to swindle their customers. Anyone facing g a similar scam must take them to court.