I bought a pair of shoes & after wearing them for 7 days the sole was coming apart from the upper shoe. I explained to customer service that this is a manufacturing fault. I sent a picture & they advised me to return the item. They then rejected the return because they were worn. And then returned the shoes to the wrong address. Customer service does not seem interested in removing this, I am now shoeless & £120 down. By reading the reviews this seems like a common problem with Customer Service.
3 years ago
House Of Fraser has a
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