Appalling customer service - I ordered a Hugo Boss wallet (c£100) in November and it still hasn't been delivered and they will not offer me a refund or replacement. I have had to call the customer service team every single day for the last 7 days and they are still haven't given Royal Mail all the details they need to conduct an investigation and apparently even after the investigation has been completed, I should not expect a refund for the next 14 working days.
9 years ago
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