Will not be buying anything off House of Fraser or Sports Direct (same ownership) on line in future. Not only do you pay for delivery, if the item you order needs to be returned then you pay the return postage. I recently ordered two items separately so had to return them separately, in total it cost me £17.96 in postage abd I have nothing to show for it. The best part of it is standard delivery charge is £4.99, return postage charge is £3.99, so they are actually making money off the postage, when I complained I was fobbed off. Also in the small print you have to wait 28 days to get your money back. It’s a shame that the business practice of this company is about squeezing every penny they can out of you via the back door, because some of the prices are cheaper people will order and not realise that if the product doesn’t fit or not what it seemed and you want to return it that the postage issue negates any savings that we’re apparent and you are left waiting a month for your money back.
2 years ago
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