What a terrible customer service, I recevied a Illuminium parfume as a gift for Xmas. I opened a sealed box in order to smell the parfume. I didn't like it and as i had a gift receipt I decided to take it back to HoF store in Oxford Street London. I was told by female manager that they cannot offer refund or exchange as the box was open and they wont be able to resell the parfume. I explained that i had to open the box to be able to smell the parfume but she told me that I could smell it through the box without opening. Anyway, i think that they should have explained their ferund/ exchange policy when the parfume was bought, providing that they were asked for a gift receipt. Now i have £100 parfume that i dont like and will never use. Very poor customer service, will avoid HoF in the future!