House of Fraser are no longer the reputable shop that they once were. The fact that they are now owned by the same person who owns Sports Direct is a pretty good indication of how downhill things have gone, and I'm sure that a lot of the positive reviews on here are not genuine. I placed 2 orders through HOF.co.uk. The first was 3 of the same product. Dispatched individually which I was aware would be a possibility. 2 parcels arrived, 1 did not. I then had to contact Evri before HOF would speak to me. Evri then declared the parcel "lost" and told me to go back to HOF, which I did. By that time the product had sold out, and I was given a refund. Disappointing considering it was part of a gift, but just bad luck. Placed a second order to make up for the one that got lost. Big mistake. Second order dispatched as 1 parcel because it was listed as such, however only 1 part of the product was delivered. This was clear from the delivery confirmation image, and I contacted HOF immediately. I was told an investigation would need to be launched into both the warehouse and Evri. In the meantime I had to fill out a 'denial of receipt' form, something I've never had to do with any other retailer and as a business owner myself, something I would never expect my customers to do. At this point, the product was still in stock. 3 days later and still no reply so I contacted again. A further 2 days pass, and still nothing, so I contacted again. I should mention that in each email referring to my 2nd order, I had repeatedly asked for a replacement. This morning I receive a reply asking me whether I would like a refund or replacement. Infuriating to say the least because clearly no one is reading emails properly, so I replied confirming for the umpteenth time that I wanted a replacement. Then I got a refund. I immediately emailed again to ask why they had refunded me when I asked for a replacement, to which they replied saying the product was no longer in stock. BUT IT WAS WHEN I FIRST MADE THEM AWARE OF THE ISSUE. I'm beyond livid and would not recommend shopping with HOF.co.uk, no matter how good their deals seem. The products I was purchasing were branded, and considering the first to parcels I received with my 1st order were not packaged in anyway, I do have my concerns that in both instances, my orders were stolen. Once is bad luck, twice is suspicious. AVOID.