Ordered on-line from Australia. Returned the goods to an address in NSW as directed. The goods went missing from Australia to UK - however I had proof of delivery to the destination I was told to send - more than 3 months later I received my refund only due to the intervention of Paypal. And due to the length of time this took - the exchange rate had changed and the refund I received was about $20 less than what I paid....I was never contacted twice by the same person and must have written at least 10 emails - several phone calls and all dealt with by someone new. My questions and comments were never addressed - only got the standard company reply of "We pride ourselves on providing excellent customer service at all times........................" believe that at your peril. I will never ever shop with HOF again and wish I had read reviews prior to ordering.