Ordered a coat on 24th October. Never received package. Queried and they said the delivery was non compliant after sending me a picture of a person handing a package to a different house and also seeing other deliveries to me by the same courier matching my photo of the front door. After chasing again they now say the GPS shows my address and the refund is rejected. Abysmal treatment from House of Fraser and 156.99 out of pocket, while someone else i'm sure, is enjoying my coat for free.. tried to reason with them and they refuse to help me and have now told me to claim through my payment provider. Never EVER use Sports Direct i.e. House of Fraser! AVOID at all costs.