They issued me with a voucher number to cover for poor customer service that caused me major inconvenience last year. When I came to use it, they said that the 10% discount portion of it was expired!! They never put a expiry date or conditions on the voucher previously. On the spot they applied a 6 months expiry date and I was just outside of that. They refused to correct their mistake even though they fully admit it. So unscrupulous, so unreasonable and so unfair. Their customer service reps sweet talk you to cover themselves but when it comes to resolving issues they are dreadful.