Ordered the two hoodies for my husband's birthday, and paid for next day delivery £7.99. Had to return one as it was too big and had to pay again, £4.99, to return it. Tried to contact customer service to ask for free returns label, impossible to get help using "bots". Gave up on that and sent several emails to customer service before finally getting a blunt reply which advised "returns do have to be paid for by the customer as stated in our terms and conditions which you did agree to when placing the order". ​If I had realised that was their policy on returns I would never have bought anything from this store. I'm now anxiously waiting for my refund. I feel like I have been scammed. DON'T SHOP HERE. I would have given them 0 stars but there isn't an option for this.