Absolutely ridiculous returns process. I had a voucher and bought goods over the cost of the voucher so paid for the remainder via credit card, returned part of the order and this was refunded by voucher not card. When I phoned to say I would like it back by card, I had to return the whole order, then re order just the item I wanted to keep, this was a pain for me, but cost HoF the return shipping and the new shipping as it was over the free delivery rate. I will absolutely not shop with House of Fraser again, anything they sell can and will be bought from elsewhere.