I cant believe that a store that had such a good reputation has gone down in every respect. I ordered a birthday present online and changed my delivery address to the billing address, yet my parcel was sent to an old work address via Evri. I tried desperately to contact Evri - only to be told that I had to contact House of Fraser. There appears to be no way of speaking to a human and the so called 'chat' only covers a limited range of subjects. Very very frustrating and I am not likely to buy from House of Fraser again. Both House of Fraser and Evri ducking behind automated systems to avoid actually dealing with the problems customers face.