Ordered a Silver grey dress for a wedding to give the bride away. No problem ordering, payment taken without any problems, received e mail confirmation, all points correct. However 4 days later dress arrived dark navy !! Called customer services, who agreed that I had ordered a Silver Grey Dress, and that the delivery note stated a Silver grey dress was being delivered. Someone had put the wrong colour in for me . Yes they most certainly had. I was then told it would be 2 days before customer service dept would receive a reply from the warehouse whether they actually had the Silver Grey Dress, I had ordered or not but meanwhile I could return the Navy dress. First thing in the morning the dress was taken to our localist office and returned. Just to wait for the proper dress to be delivered. NO CHANCE. Having called 2 days later, as no one had made contact with me I was told NO problem I will take your payment now and I will have the dress sent out to you !!! We do not replaced items sent out by mistake you will have to reorder by paying the full amount for a second time and we will refund your original payment once it has gone through House of Fraser System !!! I would rate House of Fraser -10 stars , if it were possible,but I was only allowed to enter by clicking on stars available. NEVER AGAIN. Perhaps the company had standards at one point in time, they are definitely a totally sub standard company now