Ordered several items online before Christmas. The order was later cancelled by a HoF team member using the online chat due to the inability to honour their next-day delivery. Having used the House Fraser Plus (credit agreement) service, I was told the money would be refunded to that account. To date, only £58 of a £262 order has been refunded. Resulting in monthly payments that are not warranted being deducted from my bank account. Having spent countless hours trying to communicate with this company, I keep being sent around the houses and told they can either not help me or they are looking into it. Worst experience I have ever come across. Looks like the next step for me is a conversation with the financial ombudsman and trading standards. Watchdog has already been contacted.