Spotted a potential error in the description of one of their products. Emailed them asking to clarify. I made my purchase based on the information they provided me. When the item arrived it became clear the information their customer service team provided was incorrect and thus the item itself was of no use to me. Return labels inside were the pack but no clear instructions as to how to proceed with a return. I for one, have never heard of "Collect+" until now. I stuck both labels (collect+ and royal mail) on the repacked item and head out to the nearest post office to send it back. Clerk takes one quick look at it and tells me it's a collect+ package and they can't accept it there. I head back, confused as hell about what/who this collect+ crap is -- turns out I need to go somewhere else to return this. So here I am, running around town trying to return this item that was sold to me in a fashion akin to bait & switch -- though out of incompetence, the net result is the same. I asked them to arrange for a pickup, so that at the very least I don't waste more time getting the item with this return, and they tell me they won't for such a "low priced item". All this hassle because they were too lazy to take out a measuring stick and measure the incorrectly advertised item's dimensions. It's not like they had to open a box or break a seal to do so. Never shopping with them again. Period.