Absolutely shocking customer service. Wouldn’t waste your time ordering with them. I placed a £150 order for trainers that arrived wrong a child’s random pair, I understand this can happen so asked if a new pair could be sent and I return the order. As I also paid £9.99 shipping to receive next day. The team have told me to go out of my way return the order wait 14 days for an exchange for the pair I paid for. As a goodwill gesture would give me a free next day delivery code, yet not refund what I paid. Worst customer service I’ve ever had and will NEVER order from them again. £150 will now go to a company that actually can provide a service. Spoke to Aiman on chat who didn’t show any care and cut me off because he couldn’t be bothered to deal with the complaint.