Ordered a pack of mens underwear in Black. Sent wrong colour - Blue. Would think a simple exchange through customer services...send one back...send one out....No. Waited 45mins on chat line to get through...disconnected their end twice. When I got a response instucted to send back...given a link and a code. Fill in a returns form, print labels off, take to return point, obtain a postrage receipt, scan the receipt to send to Fraser by email for them to send out the correct colour. (Hopefully and if still in stock by then) No offer to refund postage (£4.99) if I just wanted to return. Customer service is shocking, no empathy, very little by way of an apology and treated as though I was an inconvinience. AVOID ONLINE PURCHASES WITH THIS COMPANY...IF IT GOES WRONG NO HELP AT ALL.