The returns department is absolutely terrible I ordered a jacket size XL the pa laying said XL and the garment was size XS I contacted the department for a returns label months ago. The query has been acknowledged many times by different members of staff asking the same questions repeatedly. I have answered all these questions and still not received the returns label. I have decided not to spend anymore money with House of Fraser they have lost a customer for sure and I am still stuck with a jacket that cannot go past my elbow the service is disgraceful
1 year ago
House Of Fraser has a
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