Purchased two sofas from HOF costing what to me is a lot of money. After a very heavy sales pitch also paid £200 for an all singing all dancing insurance policy. Beware as the sales staff must be on some sort of commission as this policy is of little use to me. Complained about this being missold but HOF not interested at all. I did get a phone call from a nice lady but absolutely nothing came of it. I didn't complain at the time about the huge delivery problems etc but now wish I had. Shocking customer service and will never shop here again. No wonder the Metro Centre store is always empty. HOF look to John Lewis to see how a retailer should conduct themselves